Yes, we ship our orders worldwide! Some exceptions are made for certain countries due to customs restrictions. Canvas orders are limited to within US only due to shipping constraints.

Yes, we ship our orders worldwide! Some exceptions are made for certain countries due to customs restrictions.Canvas orders are limited to within US only due to shipping constraints.&#xA0;

Do you ship worldwide?

We pay for all customs duties and taxes for our international family!

We pay for all customs duties and taxes for our international family!

Will I have to pay any customs fees?

Unfortunately, we had to stop shipping to some countries due to COVID-19, and hope to start shipping to them again soon. Please remember to subscribe so you don’t miss any updates regarding this.

Unfortunately, we had to stop shipping to some countries due to COVID-19, and hope to start shipping to them again soon. Please remember to subscribe so you don&#x2019;t miss any updates regarding this.

Why can't I find my country as a shipping option?

If you order a few different items, they may arrive separately so don't worry if you open the package and there's something missing! If you order a personalized and non-personalized item, we will ship the non-personalized item first (US orders only)

<h2 id="if-your-order-did-not-come-in-one-package">If your order did not come in one package</h2>If you order a few different items, they may arrive separately so don&apos;t worry if you open the package and there&apos;s something missing! If you order a personalized and non-personalized item, we will ship the non-personalized item first (US orders only) and then the personalized piece once it is processedCustom Jewelry International Orders:<ul><li>All international orders that contain a custom and non-custom piece will ship once the custom piece is created</li><li>All duties and taxes are prepaid for International customers</li><li>International orders ship with USPS or DHL Express (2-5 business days after shipping)</li></ul> <hr><h2 id> </h2><h2 id="if-package-is-delivered-but-you-have-not-received-it">If package is delivered but you have not received it</h2>We understand that sometimes, despite the package status showing &#x201C;delivered,&#x201D; you may not have received it. &#xA0;If this happens, we kindly ask you to give it a little more time. Occasionally, the post office might update the delivery status prematurely. In most cases, the package will likely be delivered to your mailbox within 1-2 days after the &#x201C;delivered&#x201D; status is displayed.Should the package not arrive within the expected timeframe, please contact us immediately at <a data-fr-linked="true" href="mailto:support@zudo.co">support@zudo.co</a>. We will take immediate action and initiate an investigation with the delivery carrier to locate your package. If, during the investigation, we find that your package is indeed lost or missing, we will arrange for a re-shipment of the exact items from your original order. Please note that we can only re-ship the same items; modifications or refunds will not be possible in such cases.In instances where the carrier provides &#x201C;proof of delivery&#x201D; or marks the package as &#x201C;signed for&#x201D; without you receiving it, you will need to file a claim directly with the shipping carrier.We value your understanding in these situations and assure you that our team is dedicated to resolving any shipping issues you may encounter. Should you have any concerns or questions, don&#x2019;t hesitate to reach out to us at <a data-fr-linked="true" href="mailto:support@zudo.co">support@zudo.co</a>. Thank you for choosing us for your shipping needs. Please refer to this (<a class="fr-green" href="https://zudo.gorgias.help/en-US/what-are-the-shipping-costs-and-delivery-timeline-16739" rel="noopener noreferrer" target="_blank">What are the shipping costs and delivery timeline?</a>) for more info relating to shipping and delivery.

Where are the products I ordered?

If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product

If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.

What happens if I don't pay customs fees?

If you have any questions or need any help, don't hesitate to contact our support team!

SHIPPING & DELIVERY

Do you ship worldwide?

Will I have to pay any customs fees?

Why can't I find my country as a shipping option?

Where are the products I ordered?

What happens if I don't pay customs fees?