What to do if the Package Shows "Delivered", But It's Missing?Updated 2 hours ago

Sometimes, the post office will prematurely mark a package as "Delivered" when it's still bouncing around in the delivery truck or local facility. No need to worry! Please allow 1 to 2 business days for the package to actually arrive in your mailbox—it's usually just a timing issue.

If the package still hasn't appeared after two days, here are the two quickest steps to locating your item:

Be a Good Neighbor: Check with your immediate neighbors and any management or front desk staff. Sometimes a courier places a package one door down or leaves it in a communal area.

Contact the Carrier Directly: Your next best move is to contact the carrier (DHL, USPS, FedEx, UPS, etc.) right away. They are the ones who can access the precise GPS location of the delivery scan and provide the official Proof of Delivery documentation. This information is key to starting a trace or claim, and they can help you locate it much faster than we can!

If none of this works, please reach out to us at [email protected], and we will figure out the next steps together!