How do I submit a claim?
If your parcel is lost or damaged, please contact us on [email protected] from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim:
- Subject line: CLAIM for order #12345
- Description of your issue
- Photo evidence of damage
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense. By selecting Navidium shipping protection, you agree to these terms.
We kindly ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost. This is our in-house protection policy. Navidium shipping protection is non refundable.