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Answers to questions about what Navidium Shipping protection is.


What is Navidium Protection?

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just 5% of the contents value and we’ll offer you a refund or replacement right away.

What do we deem as lost?

Shipment states ‘delivered’ but you have not received it. Your tracking has not updated for 2 weeks from the ship date.

What do we deem as damaged?

Please contact us at [email protected] immediately if your items have arrived damaged or if something is missing. Please be prepared to submit photographic evidence of tampered items.

What do we not cover?

Missing parcels or redelivery fees due to incorrect address information provided by youDelays in transit Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delaysOrders stuck in customs - we cannot be held respo

How do I submit a claim?

If your parcel is lost or damaged, please contact us on [email protected] from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim:. We will contin

What is our policy for unprotected parcels?

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier. If your parcel has a GPS location or photographic evidence that it has been